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Knowledge Base

SMC Service Fails to Restart

Publication Date:  2015-06-23  |   Views:  507  |   Downloads:  0  |   Document ID:  EKB1000079334


Issue Description

One or multiple SMC services fail to restart, and the error message "Error 1053: The service did not respond to the start or control request in a timely fashion." is displayed, as shown in Figure 2-4.

Figure 2-4 Error message for service restart failure

Handling Process

Step 1 Use a text editor to open the NLogErr.log file, which is stored in the D:\Huawei Technologies Co., Ltd\SMC 2.0\Bin path by default.

Step 2 Check the NLogErr.log file for the log entry that indicates a failure to load the Nlog.config file, as shown in Figure 2-5.

Figure 2-5 Nlog.config file loading failure log

Step 3 Replace the current Nlog.config file with the Nlog.config file (default directory: SmcInstall\SMC 2.0\Bin) in the SMC software installation package.

Step 4 Restart the SMC service.

Root Cause

The service fails to load the Nlog.config configuration file and start because it was modified incorrectly.