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Knowledge Base

Display Issue on the SMC Web Interface

Publication Date:  2015-06-23  |   Views:  242  |   Downloads:  0  |   Document ID:  EKB1000079336

Contents

Issue Description

When Internet Explorer is used to log in to the SMC, the SMC web interface does not display correctly. For example, the drop-down list content is not properly displayed.

Handling Process

Attempt to close the compatibility view of the Internet Explorer. If the problem persists, try to clear the Internet Explorer cache.
To close the compatibility view of the Internet Explorer, perform the following operations:
Step 1 Open Internet Explorer.
Step 2 Choose Tools > Compatibility View Settings.
Step 3 Deselect all selected check boxes and click Close, as shown in

Figure 2-14 Compatibility View Settings



To clear the Internet Explorer cache, perform the following operations:
Step 1 Open Internet Explorer, and choose Tools > Internet Options.

The Internet Options dialog box is displayed, as shown in Figure 2-16.

Figure 2-15 Internet Options



Step 2 Select the General tab page, and click Delete.

The dialog box shown in Figure 2-17 is displayed.

Figure 2-16 Delete Browsing History



Step 3 Select all check boxes and click Delete.
The Internet Options dialog box is displayed.
Step 4 Click OK.

Root Cause

The SMC version on the server has changed but the Internet Explorer client has not deleted its cache.