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Knowledge Base

Failure to View or Record Live Video from Some ONVIF-compliant Cameras

Publication Date:  2015-06-23  |   Views:  193  |   Downloads:  0  |   Document ID:  EKB1000079376

Contents

Issue Description

Cameras connected through the ONVIF protocol work properly. After a software upgrade, some cameras cannot support live video viewing and platform recording.

Handling Process

Step 1 Log in to the eSpace IVS C/S client.
Step 2 On the Workspace tab page, choose Devices > Local Domain.
The Local Domain page is displayed.
Step 3 Select the faulty cameras from the device list and click Restart. Then go to the next step.
Step 4 Check whether the fault is rectified.
If the fault is rectified, no further action is required. If the fault persists, contact Huawei technical support engineers.

Root Cause

The authentication mode is changed during the software upgrade.