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Knowledge Base

Blank Screen Upon Live Video Viewing on a Laptop

Publication Date:  2015-06-26  |   Views:  984  |   Downloads:  0  |   Document ID:  EKB1000080230


Issue Description

Applicable Models:
All IPC models.


After you access the web page of an IPC on a laptop to view live video, a blank screen appears.

Handling Process

Step 1 Install a display adapter (card) driver or upgrade the existing display adapter (card) driver.

Step 2 Check whether the fault is rectified.
  • If yes, no further operation is required.
  • If no, contact your service provider for assistance.

Root Cause

No driver mapping the hardware display adapter (card) is installed on the laptop, or the version of the existing driver is too old.