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IPC Live Video Images Cannot Change from Black/White to Color

Publication Date:  2015-06-26 Views:  676 Downloads:  0

Issue Description

Applicable Models:
The fault occurs on:
 eSpace IPC5811-WD-Z20
 eSpace IPC2811-WD-Z20


The Day/Night mode parameter under ISP parameters of the IPC is set to Automatic. However, the live video images of the IPC cannot change from black/white to color even when there is sufficient light.

Handling Process

Step 1 Log in to the IPC web page as the admin user.

For details about the default password of the admin user, see the user guide for the device.

Step 2 Choose Settings > Channel Configuration > ISP Parameters.

Step 3 Set Backlight compensation to Disable.

Step 4 Check whether the fault is rectified.
  • If yes, no further operation is required.
  • If no, contact your service provider for assistance.

Root Cause

The backlight compensation function is enabled for the IPC.