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Live Video Images Look Too Red or Too Blue

Publication Date:  2015-06-26 Views:  694 Downloads:  0

Issue Description

Applicable Models:
eSpace IPC5811-WD-Z20


The live video images of an IPC look too red or too blue in certain indoor light conditions.

Handling Process

Step 1 Log in to the IPC web page as the admin user.

For details about the default password of the admin user, see the user guide for the device.

Step 2 Choose Settings > Channel Configuration > ISP Parameters.

Step 3 Select a mode under White balance mode based on the actual indoor light conditions.

Before installing an IPC, analyze the indoor light conditions. If an IPC is installed in an indoor environment with fixed light sources, set ISP parameters based on the actual light conditions.

Step 4 Check whether the fault is rectified.
  • If yes, no further operation is required.
  • If no, contact your service provider for assistance.

Root Cause

The ISP parameters of the IPC are not set based on indoor light conditions.