Publication Date: 2015-06-28 | Views: 277 | Downloads: 0 | Author: SU1001299054 | Document ID: EKB1000080550
AR1200 device connected with Carrier with PRA trunk, and there are some extension(Huawei eSpace 7900 IP Phone) registered to AR1200. when the PRA incoming call go to extension 8888(one IP Phone, and this IP Phone have set CFU service to another mobile phone number), then this call fail.
here is topology about this issue. the fail scenario like this:
A make a call to extension 8888, and 8888 have enabled CFU to B, but B don't ring normally.
CFU service fail. the caller mobile phone get a response "the called number is not accessable"
1, chece the extension number have the right or not.
[R8-AR1220-voice]display voice pbxuser 1202 service-right
Abbreviated dialing : Enable
Call barring : Enable
Call forwarding busy : Enable
Call forwarding condition : Enable
Call forwarding no reply : Enable
Call forwarding offline : Enable
Call forwarding unconditional : Enable
2.check the CFU service prefix.
[R8-AR1220-voice]display voice callprefix *21*
[R8-AR1220-voice]display voice callprefix *22*
3. double-check with our customer about service using procedure, and make sure custoemr use it normally and the service is enabled in the AR side after we check the confiuration again.
4.suggest our customer to reproduce the issue, and feedback the log and configuration.
after check the feedback log, we found the configuration missing.
customer have three dn-set
enterprise default
crbt enable
crbt-file flash:/ringbacktone.wav status pass
dn-set pbx
dn-set indigo
dn-set oneill
and the incoming call come with this trunk-group, and this mean this incoming call with dn-set pbx.
trunk-group oneill dss1-user
enterprise default dn-set pbx
callroute 0
trunk-pra 2/0/0
but there aren't prefix match with this dn-set.
callprefix 0
enterprise default dn-set oneill
prefix 0
call-type category basic-service attribute 1
digit-length 1 32
callroute 0
#
callprefix 00
enterprise default dn-set indigo
prefix 0
call-type category basic-service attribute 1
digit-length 1 32
callroute 0
we add one new callprefix for dn-set pbx.
#
callprefix 000 //添加dn-set为pbx的出局字冠
enterprise default dn-set pbx
prefix 0
call-type category basic-service attribute 1
digit-length 1 32
callroute 0
#
afterroute-change 000
callprefix 000
trunk-group oneill
caller del-then-Insert 1 32 31568888
called del 1 3
#