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Network Agent Parameter Is Empty When Configuring Agents

Publication Date:  2015-06-29 Views:  585 Downloads:  0

Issue Description

When you configure an agent for a local contact center, the Network Agent parameter is empty. Therefore, you cannot configure the mapping between the local agent and NIRC shared agent.

Handling Process

Assign the Common network agent rights to the NIRC shared agent to which the local contact center agent maps. For the detailed procedure, see Configuring Shared Agents in the NIRC.

Root Cause

Inappropriate rights have been assigned to the NIRC shared agent.