When the customer first hangs up to end a call, the agent hears the "hello" announcement. This fault occurs in all calls.
Step 1 Log in to the web configuration console as a VDN administrator (ID/password: 101/cti-1234).
Step 2 In the navigation area on the left, choose Web Configuration Console > VDN 1 Configuration > Skill > Skill Queue.
Step 3 In the Call Skill Queue (10 items) area on the Skill Queue page that is displayed, expand the Telephony Call node and choose a skill queue, for example, Skill: Agent Service, Service Type: Agent Service.
Step 4 At the bottom of the Call Skill Queue (10 items) area, click Configure Queue Parameter to access the page for configuring announcements for a skill queue.
Step 5 Set Call-Release Notification to No voice, as shown in Figure 1-1.
Figure 1-1 Setting Call-Release Notification
Step 6 Click Submit.
Step 7 If the fault still persists, obtain help through the channels described in Help Channels.
The call release notification has been configured for the skill queue to which the agent belongs.