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Failure to Download Call Recordings

Publication Date:  2015-06-29 Views:  705 Downloads:  0

Issue Description

After an inspector clicks Download on the Recording Inspection tab page, the message "Recording download failed" is displayed or the recording fails to play during scoring.

Handling Process

 Check whether the NFS service of the file server is functional with the assistant of the file server administrator.
 Check the network between the CMS server and the file server. If the network malfunctions, contact the network administrator for processing.
 Verify that the directory for storing call recordings on the file server is correctly mapped to the specified directory on the CMS server.
If the mapping is incorrect, obtain the mapping logs from /opt/logs and contact Huawei technical support. For the detailed contact information, see Help Channels.
 If the mapped directory on the CMS server is changed, attach the directory for storing call recordings on the file server to the new directory on the CMS server (see Synchronizing VDN Information) and synchronize VDN information.
 If the fault still persists, obtain help through the channels described in Help Channels.

Root Cause

 The recording file does not exist.
If you periodically move and back up the recording files in the file server to other places, these recording files cannot be downloaded or played on the CMS.
 The file server is incorrectly mounted.