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Knowledge Base

Invalid Skill Queue Parameters

Publication Date:  2015-06-29  |   Views:  660  |   Downloads:  0  |   Document ID:  EKB1000080670


Issue Description

When a user logs in to the CMS system using a phone number, an error message "Invalid skill queue parameters" is displayed.

Handling Process

1. Log in to the web configuration console as a system administrator.
2. Choose Web Configuration Console > VDN 1 Configuration > Agent and add the agent to a skill queue.
3. Log in to the CMS system as a system administrator.
4. Choose System Mgt. > WAS Sync Config.
5. Click   next to the VDN to which the user belongs to synchronize VDN information.
6. If the fault still persists, obtain help through the channels described in Help Channels.

Root Cause

No skill queue is assigned to the user.