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Knowledge Base

Database Connection Failure

Publication Date:  2015-06-30  |   Views:  804  |   Downloads:  0  |   Document ID:  EKB1000080802


Issue Description

When the DataStation imports CDRs into the database, the message "Connecting to the destination database failed" is displayed.

Handling Process

Step 1 Ping the DataStation server from the database server.
If the the DataStation server cannot be pinged, check the network connection.
Step 2 Verify that the database client is connected to the database server correctly.
On the DataStation server, run the sqlplus icd/icd user password@ipcc (database instance name) command respectively as the database client installation user oracle and DataStation installation user icd to check whether the database is accessible.
Step 3 Check the database connection in the DataStation by performing the following steps:
1. Log in to the DataStation server by using the DataStation client.
2. Choose Node > Database Node. Verify that the network connection is correctly configured.
If the network connection is configured incorrectly, double-click the database node to modify the configurations.
Figure 10-1 Database node

3. Choose Destination > Node name. Verify that a correct database is selected.
If an incorrect database is selected, select one again.
Figure 10-2 Import task parameters

Step 4 If the fault still persists, obtain help through the channels described in Help Channels.

Root Cause

The DataStation server disconnects from the database.