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Knowledge Base

Displaying a Question Mark in the Query Criteria

Publication Date:  2015-06-30  |   Views:  726  |   Downloads:  0  |   Document ID:  EKB1000080805

Contents

Issue Description

This topic provides the method to use for troubleshooting when a question mark (?) appears in the query criteria when a user queries reports.

Handling Process

 Reload the database script of the Chinese version.
 Change the Chinese characters to English characters in the CTI configuration table by referring to Checking the CTI configuration table.

Root Cause

The database script is of the English version, while Chinese characters exist in the CTI configuration table.