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Failure to Specify a VDN for Querying Reports

Publication Date:  2015-06-30 Views:  626 Downloads:  0

Issue Description

A report query user, for example, viewer, cannot specify a virtual directory number (VDN) when querying reports.

Handling Process

Step 1 Log in to the eSpace BIR system as the admin user.
Step 2 Click Report in the menu bar.
Step 3 In the Report Template area on the left, choose eSpace Report > Configuration Report > User Privilege Info.
Step 4 On the User Privilege Info tab page that is displayed, assign the report query right to the user.
Step 5 If the fault still persists, obtain help through the channels described in Help Channels.

Root Cause

The user has no right to query reports.