No relevant resource is found in the selected language.

This site uses cookies. By continuing to browse the site you are agreeing to our use of cookies. Read our privacy policy>Search


To have a better experience, please upgrade your IE browser.


Failure to Upload Files Due to a Busy Server

Publication Date:  2019-07-04 Views:  1866 Downloads:  0

Issue Description

When you attempt to import customer information by uploading a .csv, .xls, or .xlsx file in the Agent Management system, the message "The server is busy. You cannot upload files now. Contact your administrator for assistance." is displayed.

Handling Process

1. Log in to the Agent Management system as the system administrator (user name/password: sysadmin/******).
2. Click Agent Interface Settings in the menu bar and choose Record and Fax File Server in the left-hand navigation pane. On the page that is displayed, check whether Outbound File Server Path is correctly set.
− If no, change the value to the mapped directory that is actually created on the Agent Server.
− If yes, go to step 3.
3. Log in to the Agent Management as the gaea user.
4. Access the directory where outbound files are stored and check whether you have the write permission on the directory.

If you can create a folder in the directory, you have the write permission.
− If yes, go to step 5.
− If no, Verify that the file server is mounted properly.
5. If the fault still persists, obtain help through the channels described in Help Channels.

Root Cause

An incorrect mapped directory is configured on the Agent Server to point to the shared directory for storing outbound files on the file server.
 The mapped directory configured in the Agent Management system does not exist on the Agent Server.
 The Agent Server installation user gaea has no write permission on the mapped directory.