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Knowledge Base

Failure to Log In to the Agent Management System Because the User Has Logged In

Publication Date:  2015-06-30  |   Views:  838  |   Downloads:  0  |   Document ID:  EKB1000080928


Issue Description

When a user uses an account to log in to the Agent Management system, the system displays a message indicating that the account has logged in.

Handling Process

 Log in to the Agent Management system three minutes later.
 Restart the Agent Management service.
1. Log in to the Agent Management server as the gaea user.
2. Stop the Tomcat process.
When detecting that the Tomcat process is stopped, Amonit restarts the Tomcat process.
3. Log in to the Agent Management system again.
 If the fault still persists, obtain help through the channels described in Help Channels.

Root Cause

 The web page is closed due to an exception, so the user account does not logs out of the system.
 The user account has logged in to the Agent Management from another PC.