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Knowledge Base

FAQ-Failure to Perform Call Interception

Publication Date:  2015-06-30  |   Views:  808  |   Downloads:  0  |   Document ID:  EKB1000080941

Contents

Issue Description

An inspector can listen on and break into the ongoing call of an agent, but cannot intercept the call.

Solution

The ongoing call is an internal call between two agents.

NOTE:
Inspectors cannot intercept internal calls.
If the fault still persists, obtain help through the channels described in Help Channels.