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Failure to Obtain Customer Information from the LDAP Server Due to Incorrect Data Source Configuration

Publication Date:  2015-06-30 Views:  606 Downloads:  0

Issue Description

Customer information used for the customer identification service is stored in the LDAP server. When the customer identification service is verified, an error message is displayed on the Agent Client web page, indicating that the data source is configured incorrectly and the system fails to obtain customer information from the third-party database.

Handling Process

For details about how to rectify the fault, see 4.4 Abnormal Status of the Agent Gateway, ICS Gateway, or ICS Client.
If the fault still persists, obtain help through the channels described in Help Channels.

Root Cause

The JMS connection between the Agent Gateway and the Agent Management fails, so the data source configuration on the Agent Management cannot be delivered to the Agent Gateway. The Agent Gateway is responsible for obtaining customer information from the LDAP server through the data source. Currently, the Agent Gateway cannot obtain the data source information and certainly cannot obtain customer information.