After a user clicks Text Chat QC and Social Media on the Monitoring tab page shown in Figure 5-5, an error message is displayed, indicating that the user has no inspection rights.
Figure 5-5 Monitoring tab page
1. Log in to the web configuration console as a VDN administrator with ID 101.
2. Choose Web Configuration Console > VDN1 Configuration > Agent.
3. On the Agent page that is displayed, click Edit for the agent ID and choose Basic Info Configuration from the shortcut menu.
4. On the Change Agent page that is displayed, set Role to an inspector role.
5. If the fault still persists, obtain help through the channels described in Help Channels.
The agent ID used by the user is not assigned the inspector role, so the user has no inspection rights.