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Failure to Perform Real-Time Screen Recording Inspection

Publication Date:  2015-06-30 Views:  551 Downloads:  0

Issue Description

After an inspector selects an agent and clicks Start Screen Inspection, the message "Failed to start real-time screen inspection." is displayed.

Handling Process

1. Log in to the web configuration console as a VDN administrator with ID 101.
2. Choose Web configuration console > VDN1 Configuration > Agent Role.
3. Click Edit and select Screen inspection for the role of the inspector.
4. If the fault still persists, obtain help through the channels described in Help Channels.

Root Cause

The inspector does not have the Full-Screen QC Inspection permission.