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Knowledge Base

Failure to Log In to the MCMS

Publication Date:  2015-06-30  |   Views:  151  |   Downloads:  0  |   Document ID:  EKB1000081033

Contents

Issue Description

When a teller logs in to the MCMS, the system displays the message "Incorrect user name or password."

Handling Process

Step 1 Enter the correct password. The password is case sensitive.
Step 2 Verify that the user name exists.
Log in to the eSpace MCC UniPortal and check whether the employee ID exists. If the employee ID does not exist, import the employee ID of the teller to the MCC. For details, see Importing Source Data in the online help.
Step 3 Check the real application cluster (RAC) database status.
1. Log in to the active and standby nodes as the grid user.
2. Run the crsctl stat res -t command to check the RAC status.
 If the following information is displayed on both the active and standby nodes, the database is working properly.
--------------------------------------------------------------------------------
NAME           TARGET  STATE        SERVER                   STATE_DETAILS      
--------------------------------------------------------------------------------
Local Resources
--------------------------------------------------------------------------------
ora.DG_BACKUP.dg
               ONLINE  ONLINE       dbfs1                                       
               ONLINE  ONLINE       dbfs2                                       
ora.DG_DATA.dg
               ONLINE  ONLINE       dbfs1                                       
               ONLINE  ONLINE       dbfs2                                       
ora.DG_INDEX.dg
               ONLINE  ONLINE       dbfs1                                       
               ONLINE  ONLINE       dbfs2                                       
ora.DG_OCR.dg
               ONLINE  ONLINE       dbfs1                                       
               ONLINE  ONLINE       dbfs2                                       
ora.DG_ORA.dg
               ONLINE  ONLINE       dbfs1                                       
               ONLINE  ONLINE       dbfs2                                       
ora.LISTENER.lsnr
               ONLINE  ONLINE       dbfs1                                       
               ONLINE  ONLINE       dbfs2                                       
ora.LISTENER_ORA.lsnr
               ONLINE  ONLINE       dbfs1                                       
               ONLINE  ONLINE       dbfs2                                       
ora.asm
               ONLINE  ONLINE       dbfs1                    Started            
               ONLINE  ONLINE       dbfs2                    Started            
ora.gsd
               OFFLINE OFFLINE      dbfs1                                       
               OFFLINE OFFLINE      dbfs2                                       
ora.net1.network
               ONLINE  ONLINE       dbfs1                                       
               ONLINE  ONLINE       dbfs2                                       
ora.ons
               ONLINE  ONLINE       dbfs1                                       
               ONLINE  ONLINE       dbfs2                                       
ora.registry.acfs
               ONLINE  ONLINE       dbfs1                                       
               ONLINE  ONLINE       dbfs2                                       
--------------------------------------------------------------------------------
Cluster Resources
--------------------------------------------------------------------------------
ora.LISTENER_SCAN1.lsnr
      1        ONLINE  ONLINE       dbfs1                                       
ora.cvu
      1        ONLINE  ONLINE       dbfs1                                       
ora.dbfs1.vip
      1        ONLINE  ONLINE       dbfs1                                       
ora.dbfs2.vip
      1        ONLINE  ONLINE       dbfs2                                       
ora.ipcc.db
      1        ONLINE  ONLINE       dbfs1                    Open               
      2        ONLINE  ONLINE       dbfs2                    Open               
ora.ipcc.service_ora.svc
      1        ONLINE  ONLINE       dbfs1                                       
      2        ONLINE  ONLINE       dbfs2                                       
ora.oc4j
      1        ONLINE  ONLINE       dbfs1                                       
ora.scan1.vip
      1        ONLINE  ONLINE       dbfs1  
 If the following information is displayed on both the active and standby nodes, the server is faulty. Contact Huawei technical support.

-------------------------------------------------------------------------------
NAME           TARGET  STATE        SERVER                   STATE_DETAILS
--------------------------------------------------------------------------------
Local Resources
--------------------------------------------------------------------------------
ora.DG_BACKUP.dg
               ONLINE  ONLINE       dbfs1
               ONLINE  ONLINE       dbfs2
ora.DG_DATA.dg
               ONLINE  ONLINE       dbfs1
               ONLINE  ONLINE       dbfs2
ora.DG_INDEX.dg
               ONLINE  ONLINE       dbfs1
               ONLINE  ONLINE       dbfs2
ora.DG_OCR.dg
               ONLINE  ONLINE       dbfs1
               ONLINE  ONLINE       dbfs2
ora.DG_ORA.dg
               ONLINE  ONLINE       dbfs1
               ONLINE  ONLINE       dbfs2
ora.LISTENER.lsnr
               ONLINE  OFFLINE      dbfs1
               ONLINE  OFFLINE      dbfs2
ora.LISTENER_ORA.lsnr
               ONLINE  OFFLINE      dbfs1
               ONLINE  OFFLINE      dbfs2
ora.asm
               ONLINE  ONLINE       dbfs1                   Started
               ONLINE  ONLINE       dbfs2                   Started
ora.gsd
               OFFLINE OFFLINE      dbfs1
               OFFLINE OFFLINE      dbfs2
ora.net1.network
               ONLINE  ONLINE       dbfs1
               ONLINE  ONLINE       dbfs2
ora.ons
               ONLINE  ONLINE       dbfs1
               ONLINE  ONLINE       dbfs2
ora.registry.acfs
               ONLINE  ONLINE       dbfs1
               ONLINE  ONLINE       dbfs2
--------------------------------------------------------------------------------
Cluster Resources
--------------------------------------------------------------------------------
ora.LISTENER_SCAN1.lsnr
      1        ONLINE  ONLINE       dbfs1
ora.cvu
      1        ONLINE  ONLINE       dbfs2
ora.dbfs83.vip
      1        ONLINE  OFFLINE
ora.dbfs84.vip
      1        ONLINE  OFFLINE
ora.ipcc.db
      1        OFFLINE OFFLINE
      2        OFFLINE OFFLINE
ora.ipcc.service_ora.svc
      1        OFFLINE OFFLINE
      2        OFFLINE OFFLINE
ora.oc4j
      1        ONLINE  ONLINE       dbfs1
ora.scan1.vip
      1        ONLINE  ONLINE       dbfs2
Step 4 Check whether the fault is rectified.
 If the fault is rectified, the troubleshooting ends.
 If the fault persists, contact Huawei technical support.

Root Cause

The possible causes are as follows:
 The password is incorrect.
 The user name used by the teller to log in does not exist.
 The database is faulty.