When remotely controlling a VTM, a teller fails to use Ctrl+Shift+Space to change the input mode.
Step 1 Verify that different shortcut keys are configured on the PC and VTM for changing the input mode. Ensure that Ctrl+Shift+Space is not configured as shortcut keys for changing the input mode on the PC.
Step 2 Ensure that the input mode on the PC is set to English.
Step 3 Check whether the fault is rectified.
If the fault is rectified, the troubleshooting ends.
If the fault persists, contact Huawei technical support.
The possible causes are as follows:
The shortcut keys for changing the input mode that are set on the teller's PC conflict with those configured on the VTM.
The Ctrl+Shift+Space shortcut keys are defined to change the input mode on a VTM. If a teller defines Ctrl+Shift+Space for changing the input mode on the PC, the VTM cannot recognize these shortcut keys when the teller uses this PC to remotely control the VTM.
The input mode on the teller's PC is not English.
If the input mode is not English, all the information entered from the PC cannot be displayed on the VTM.