How Do I Check the NFS Service and Directory Mapping on the File Server?
1. Checking the NFS Service.
The components in the eSpace VTM solution access the shared directory on the file server through the NFS service. Therefore, you must ensure that NFS service has started before commissioning.
Log in to the file server as the root user.
Run the cd /etc/init.d/ command to go to the /etc/init.d/ directory.
Run the ./nfsserver status command to check whether the NFS service has started.
If the following information is displayed, the NFS service is running properly.
Checking for kernel based NFS server: idmapd running
Checking Directory Mapping.
If the voice and screen recording service is required, ensure that the file server directory (for example, /share/voice) for storing voice and screen recordings has been mapped to a directory on the MCC server.
1. Log in to the MCC server as the Elpis user.
2. Run the cd /D: command to go to the mapped directory on the MCC server.
3. Run the ls -l command to check whether all files in /share/voice on the file server are available in the mapped directory on the MCC server.
If yes, directory mapping succeeds. If no, directory mapping fails.
If NFS service is disabled, enable NFS service by referring to Installing the File Server (Two-Node Cluster, SUSE) in the eSpace CC Basic Software Installation Guide
If the required file server directory has not been mapped to the MMC server directory, configure directory mapping by referring to Configuring Directory Mapping under Installing the MCC in the eSpace CC Software Installation Guide