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Call Between a VTM and VTA Is Automatically Released and the VTA Automatically Logs Out

Publication Date:  2015-07-06 Views:  591 Downloads:  0

Issue Description

User A opens the ESpaceMediaTerminal.html page and successfully logs in to a VTM. User B opens the ESpaceMediaTeller.html page and successfully logs in to a VTA. User A and user B then successfully set up a call between them. Several minutes later, the call is automatically released and the VTA logs out.

Handling Process

Stop the CTI, MCC, eSpace Meeting, and database services on the VTC server one by one. Then, ping the IP address of the VTC server. If the IP address can be pinged, another server with the IP address exists. Find the server and change its IP address.

Root Cause

The IP address of the VTC server conflicts with the IP address of another server in the network.