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Knowledge Base

The Page Displays Blank When Query participant network statistics

Publication Date:  2015-07-08  |   Views:  132  |   Downloads:  0  |   Document ID:  EKB1000081970


Issue Description

When Internet Explorer is used to log in to the SMC, when query participant network statistics the blank page displayed. such as Figure 2-21.

Figure 2-21 Participant Network Statistics

Handling Process

Step 1 Open Internet Explorer, and choose Tools > Internet Options.

The Internet Options dialog box is displayed, as shown in 16.

Figure 2-22 Internet Options

Step 2 Select the General tab page, and click Delete.

The dialog box shown in 17 is displayed.

Figure 2-23 Delete Browsing History

Step 3 Select all check boxes and click Delete.

The Internet Options dialog box is displayed.

Step 4 Click OK.


Root Cause

The SMC version on the server has changed but the Internet Explorer client has not deleted its cache.