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BMR Recovery for Windows Client Fails and Error Massage Unable to configure network Is Displayed

Publication Date:  2015-07-29 Views:  94 Downloads:  0
Issue Description
During the BMR recovery, an error message Unable to configure network is displayed when the system is checking the recovery environment after obtaining BMR information.

Handling Process
Method 1: Add gateway information on the BMR master server.

1.  Select the policy configuration file of the client.

In the navigation tree of the NetBackup management interface, choose Bare Metal Restore Management > Bare Metal Restore Clients. In the operation area, select the policy configuration file of the client.

This document uses the client slot05 and the configuration file b1 as an example.

2.  Right-click the policy configuration file b1 and choose Change. The dialog box for modifying the configuration file is displayed.

3.  Add gateway information.

    Choose Configuration > Network Routes > Default gateway, and add gateway information.

Method 2: Configure the route in the DHCP server.

   If the client and the HDP3500E backup network are in different network segments, configure the default gateway for the backup network in scope options.
   If the client and the HDP3500E are in the same network segment, set an IP address that can be pinged through, or set it to the IP address of the HDP3500E.

For details, see related documents about Windows servers.
Root Cause
During the BMR restoration, the NetBackup needs to initiate the network, including gateway parameters, and add gateway information. If the operating system (OS) of the client is a Windows 2003 or Windows 2008, the NetBackup does not automatically add gateway information. In this case, the error message is displayed, and the BMR restoration fails.