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Knowledge Base

After the Client Is Backed Up, the Client Does Not Exist on the BMR Client List

Publication Date:  2015-07-29  |   Views:  191  |   Downloads:  0  |   Document ID:  EKB1000083211


Issue Description

A client (client4 is used as an example) is a BH28 blade client and runs the Windows 2008 operating system. After the BMR is performed on the client, the backup task is partially completed, as shown on the Activity Monitor page of the NetBackup Administration Console.

client4 does not exist on the Bare Metal Restore Clients list.

Handling Process

Method 1: Reinstall the Windows 2008 operating system on the BH28 client.

Method 2: In the Device Manager of the client, disable the incorrect devices.

Root Cause

The BMR information collection fails because the driver is incorrect. Therefore, only some backup tasks are successful. The backup client is not listed on the Bare Metal Restore Clients list (the backup client is included in this list only after the BMR information is successfully collected).