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PossibleCause | Solution |
The GK function was not enabled on the endpoint or the endpoint failed to register with the GK. |
Re-register the endpoint with the GK. For details about how to register with the GK, see What Can I Do If My Endpoint Fails to Register with the GK? Verify the GK registration settings. |
The GK malfunctioned or a network error occurred. |
From the user interface controlled using the remote control (remote controlled UI for short), choose Diagnostics > Network Test. Alternatively, from the web interface, choose Maintenance > Diagnostics > Network Test. Enter the GK IP address and start a Ping test. If the Ping test fails, the GK may be malfunctioning or a network error has occurred. Contact your administrator or Internet service provider to address the issue. |
END
Document ID: EKB1000083784
Fault Type :
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