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FAQ-What Can I Do When the GK Service Is Unavailable

Publication Date: 2015-08-06 Views: 885 Downloads: 0

Issue Description

The GK service was unavailable even after I restarted the service. What can I do?

Solution

Table 1-1 lists the possible causes and solutions.

Table 1-1 Possible causes and solutions for GK service unavailability

PossibleCause	Solution
The GK function was not enabled on the endpoint or the endpoint failed to register with the GK.	Re-register the endpoint with the GK. For details about how to register with the GK, see What Can I Do If My Endpoint Fails to Register with the GK? Verify the GK registration settings.
The GK malfunctioned or a network error occurred.	From the user interface controlled using the remote control (remote controlled UI for short), choose Diagnostics > Network Test. Alternatively, from the web interface, choose Maintenance > Diagnostics > Network Test. Enter the GK IP address and start a Ping test. If the Ping test fails, the GK may be malfunctioning or a network error has occurred. Contact your administrator or Internet service provider to address the issue.