No relevant resource is found in the selected language.

This site uses cookies. By continuing to browse the site you are agreeing to our use of cookies. Read our privacy policy>Search


To have a better experience, please upgrade your IE browser.


FAQ-What Can I Do If I Cannot Place Calls Using the Site Number

Publication Date:  2015-08-06 Views:  421 Downloads:  0

Issue Description

The local and remote endpoints cannot place calls to each other using the site number. What can I do?


Table 4-2 lists the possible causes and solutions.

Table 4-2 Possible causes and solutions for a failure to call using the site number

PossibleCause                                                                      Solution                                                                                                                                                           
The local or remote endpoint is not registered with or has failed to register with a GK. Register both the local and remote endpoints with a GK. For details about how to register with
the GK, see What Can I Do If My Endpoint Fails to Register with the GK?

The local or remote endpoint was not connected to an IP network. 1. Verify that the endpoint is connected to the IP network, that is, the LAN indicator on the rear panel of the endpoint is steady green.

2. From the remote controlled UI, choose Diagnostics > Network Test. Alternatively, from the web interface, choose Maintenance > Diagnostics > Network Test. Enter the IP address of the remote site and start a Ping test. If the Ping test fails, a network error has occurred.

3. From the remote controlled UI, choose Settings > Network > IP. Alternatively, from the web interface, choose System Settings > Network > IP. Verify the IP networksettings.