I have connected an HD video output port (such as HD OUT 1) on the endpoint to a monitor. When I set this HD video output port to DVI(AUDIO), the video displayed on the monitor is cropped. What can I do?
To solve the issue:
If you want to view the video only and do not need to listen to the audio: From the remote controlled UI, choose Settings > Video > Video Output and set output mode of the HD video output port (such as HD OUT 1) to DVI.
If you want to view the video and listen to the audio: Select the full screen display or progressive scan option on the monitor display settings screen.