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Knowledge Base

Video Flashes on Still Tabletop Displays

Publication Date:  2015-08-07  |   Views:  553  |   Downloads:  0  |   Document ID:  EKB1000084003


Issue Description

When tabletop displays are open and still, the video displayed flashes.

Handling Process

Step 1 Upgrade the telepresence system to the latest version.

Step 2 If the issue is not addressed, replace the cable connected to the tabletop display DVI IN2 port. Check whether the issue is addressed.

Step 3 If the issue persists, contact your local customer service center to replace the tabletop displays.

Root Cause

The DVI cable is damaged.

The software versions of the telepresence devices do not match.