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Knowledge Base

Bluish Video on TP3106 HD Displays

Publication Date:  2015-08-07  |   Views:  610  |   Downloads:  0  |   Document ID:  EKB1000084008


Issue Description

The videos displayed on the left and right HD displays of the TP3106 (using a tri-lens camera) are bluish.

Handling Process

Step 1 Log in to the telepresence host web interface as the superadmin user. On the displayed page, right-click Tri-Lens Camera and choose Settings from the shortcut menu, as shown in Figure 2-4.

Figure 2-4 Tri-lens camera shortcut menu

Step 2 In the displayed Tri-Lens Camera Settings dialog box shown in Figure 2-5, modify the values of Blue gain and Red gain on the Left Camera and Right Camera tabs so they are consistent with those on the Center Camera tab.

Figure 2-5 Configuring the tri-lens camera

Root Cause

The white balance settings for the lenses of the tri-lens camera are inconsistent.