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(TP3206) Color Bars Following Soft Image Stitching

Publication Date:  2019-07-14 Views:  594 Downloads:  0

Issue Description

After soft image stitching using the Camera Tuning Tool (CTT), color bars appear on some HD displays.

Handling Process

Step 1 On the CTT, disable video stitching. Alternatively, SSH to the telepresence host using its internal IP address and run bls enableMosaic 0 0.

           The default internal IP address of the telepresence host is

Step 2 Check the telepresence host version.

Step 3 Obtain the upgrade package corresponding to the telepresence host version. Use the CTT contained in the upgrade package to perform image stitching again.

Step 4 Save the video settings after successful image stitching.

Root Cause

The CTT version is incompatible with the telepresence system. As a result, no error messages are displayed when video dragging exceeds the predefined scope, which leads to data overflow and consequently color bars.