No relevant resource is found in the selected language.

This site uses cookies. By continuing to browse the site you are agreeing to our use of cookies. Read our privacy policy>Search


To have a better experience, please upgrade your IE browser.


Touch Panel Is Indicated as Disconnected from the Telepresence Host

Publication Date:  2015-08-10 Views:  772 Downloads:  0

Issue Description

The touch panel exits the conference control screen and displays a message to indicate that it is disconnected from the telepresence host.

Handling Process

Step 1 Verify that the connection settings on the touch panel are correct, as described in Table 4-1.
Table 4-1 Connection settings on the touch panel

Step 2 On the telepresence host web interface, click System Settings. Under Touch Panel User on the Users tab, verify that Account status is set to Enable and the password is the same as that defined on the touch panel.

Root Cause

Possible Cause:
  • Connection settings on the touch panel are incorrect.
  • The touch panel user password has been changed on the telepresence host.