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Telepresence Host's Version Not Match One of the Telepresence Codecs' Software Versions

Publication Date:  2015-08-10 Views:  668 Downloads:  0

Issue Description

After the telepresence host is successfully upgraded and restarted, the web interface indicates that the telepresence host's version does not match one of the telepresence codecs' software versions.

Handling Process

Restart the telepresence codec using either of the following methods:
  • Use the Power button controlling the telepresence codec from the telepresence host web interface.
  • Use the telepresence codec web interface.

Root Cause

The browser's cache is not updated.

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