No relevant resource is found in the selected language.

This site uses cookies. By continuing to browse the site you are agreeing to our use of cookies. Read our privacy policy>Search


To have a better experience, please upgrade your IE browser.


Telepresence Host Upgrade Failure

Publication Date:  2019-07-14 Views:  864 Downloads:  0

Issue Description

After the telepresence host is upgraded using the upgrade tool, "Failed" is displayed on the upgrade tool, and the telepresence host cannot restart.

Handling Process

    Before performing the following steps, set DIP switch 3 to ON and power on the telepresence host.

Step 1 Run the Ping command to check the network communication between the computer used for the upgrade and the telepresence host, as shown in the Figure 5-1.

If the computer fails to communicate with the telepresence host, ensure that the IP addresses of the computer and telepresence host are in the 192.168.1.X network segment.

Figure 5-1 Running the Ping command

Step 2 SSH to the telepresence host by running SSH telepresence host IP address, for example, SSH and using the user name and password debug. Then run main upgopen on.

Step 3 Perform the upgrade.

1. Open the upgrade tool, as shown in Figure 5-2.

Figure 5-2 Upgrade tool

2. Set the upgrade parameters:

 Upgrade File: Select the telepresence host's system file TP_HOST.dat.
 Product Type: Select TP3206.
 Remote Terminal IP Address: Enter the bootrom system IP address of the telepresence host, which is

Step 4 Click Upgrade. When prompted, enter the upgrade password api.

In Figure 5-3, the upgrade is in progress.

Figure 5-3 Upgrade in progress

If the upgrade succeeds, the dialog box shown in Figure 5-4 is displayed.

Figure 5-4 Upgrade success

Step 5 Set DIP switch 1 on the telepresence host to off.

The telepresence host restarts to reload the normal system. The telepresence host IP address is restored to the one before the telepresence host is upgraded.

Root Cause

An error occurs during the upgrade.