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Knowledge Base

CTT Unable to Connect to the Telepresence Host

Publication Date:  2015-08-11  |   Views:  1215  |   Downloads:  0  |   Document ID:  EKB1000084171


Issue Description

The CTT fails to connect to the telepresence host.

Handling Process

Step 1 On the telepresence host web interface, enable the CTT user account. Click System Settings. Under CTT user on the Users tab, set Account status to Enable and set the password, as shown in Figure 6-1.

Figure 6-1 Setting the CTT user

Step 2 Under Site Name Display on the General tab, set HTTPS settings to Disable, as shown in Figure 6-2.

Figure 6-2 Disabling HTTPS settings

Step 3 Use the new password to log in to the CTT and connect to the telepresence host again.

Root Cause

Possible Cause:

 The CTT user account has not been enabled on the telepresence host.

 HTTPS is enabled on the telepresence host.