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Failure to Add Users

Publication Date:  2015-08-11 Views:  806 Downloads:  0

Issue Description

When a user is added to the MCU on the web interface, the message "The maximum number of users has been reached." is displayed in the lower right corner.

Handling Process

On the All Users, check whether the current number of users has reached the maximum number supported.
  • Maximum number reached
Log in to the web interface as the system administrator and delete unwanted user accounts.
  • Maximum number not reached
1. Choose Settings > System > Connection Management.
2. While the Connection type is set to Built-in web/Third party, change the value of Maximum number of connected users.
3. Click OK.

Root Cause

The number of users connected to the MCU web interface has reached the preset limit or maximum number supported.