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Knowledge Base

TE30 dial TE desktop is failure when using IP address

Publication Date:  2015-08-18  |   Views:  298  |   Downloads:  0  |   Author:  h00247100  |   Document ID:  EKB1000084542


Issue Description

There are TE30 and TE desktop,both register with GK and in the same segment;TE desktop call TE30 is ok,TE30 call TE desktop via IP,it failed.

Handling Process

Step 1:TE desktop can call TE30,from this we can infer that the network is ok;and also there is no firewall in the network,so it is not the issue of network;

Step 2:When TE30 call the number of TE desktop,it is ok,

Step 3:Check the port of TE desktop,it is 5060,it is normal;

Step 4:Confirm the transmission mode is UDP or TLS,and confirm with R&D,the TLS can not support IP call.

Root Cause

The transmission type is not correct.


Change transmission type into UDP.then the call is successful