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error :RH2285V2 Every one our Server is going shutdown.

Publication Date:  2015-08-23 Views:  1007 Downloads:  26

Issue Description

Server Type :  RH2285

Version : V2

Symptom : customer send to us that We are facing one challenge with Huawei RH2285H V2 server. Every one hour the system is going to shut down.

Alarm Information

Alarm :

after we checked server Hardware logs we did not find any alarms related to hardware.

Handling Process

Handling Process :

- checking server hardware logs .

- checking OS "windows server 2008 R2" logs.

Root Cause

Root Cause :

we checked  the logs we found that the reason for shutdown is that windows server 2008 is not activated in the this case the system shut down every hour by wlms.exe




Solution :

 advise customer to activate windows server 2008 R2