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RH2288 V3 - ESXI server got freeze twice in a week ?

Publication Date:  2015-08-31  |   Views:  1151  |   Downloads:  0  |   Author:  SU1001639244  |   Document ID:  EKB1000085370

Contents
Issue Description Alarm Information Handling Process Root Cause Solution Suggestions

Issue Description

Server : RH2288 V3

OS : ESXI 5.5

symptom : ESXI server installed on RH2288 V3  got freeze twice in a week

Alarm Information

Alarm :


Handling Process

1- collecring logs to check whether is there any hardware alarm or not ?.
2- checking the BIOS version

Root Cause

1- after we have checked the logs we found that server has no hardware error.

2- we found that BIOS need to be upgraded to latest version as EXSI freeze issue fixed in latest BIOS version

Solution

Solution :

problem fixed after customer upgraded the BIOS to latest version.

Note :

Current BIOS version for RH2288 V3 is V130

latest BIOS version for RH2288 V3 is V156

 http://support.huawei.com/enterprise/SoftwareVersionAction!getSoftwareInfo.action?nodePath=fixnode01|7919749|9856522|9856792|9901877|20986680|20986681|20986683|21628765&idAbsPath=fixnode01|7919749|9856522|9856792|9901877&version=RH2288+V3+V100R003C00SPC607&hidExpired=&contentId=SW1000127224


BIOS upgrade guide :

http://support.huawei.com/enterprise/docinforeader.action?contentId=DOC1000040805&idPath=7919749|9856522|9856792|9901881





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