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Fusion Compute , Error : Failed to update the IP adress

Publication Date:  2015-09-13 Views:  2387 Downloads:  0

Issue Description

Product : Fusion Compute

Version : V100R005

Symptim:  when customer tried to install VRM he faced this error : Failed to update the IP address

Alarm Information

Alamr :

Handling Process

Handling process :

1- checking whether customer can ping IP adress of CNA or not ?

2- checking Java version

Root Cause

Root Cause :

customer has incompitable java version as The wizard supports only java JRE 1.7 or JDK 1.7


Solution :

problem solved after customer installed java JRE 1.7 or JDK 1.7


Sugeestion :

before doing any installtion ,customer or FSE should have alook at prerequisites befor installation in order to avoid any unexpected error.