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Softconsole user cannot make calls to PSTN.

Publication Date:  2015-09-25 Views:  156 Downloads:  0
Issue Description

Softconsole user (Agent) cannot make calls to PSTN using prefix 9.
eSpace ECS V200R002C00SPC202
eSpace U1960 V100R001C20SPC500



Alarm Information


Handling Process
Capture logs from U1960 using QSIG trunk in order to find why the call is not established and what do PBX with this call.
Root Cause
From the call logs is found the softconsole don’t send complete number dialed.

Calling rule configuration has as a maximum number field the value of 8.
So, need to configure in user the max intra-office number for can send to PBX complete number dialed.

After tried to call again, now agent can make calls to PSTN.