Softconsole user (Agent) cannot make calls to PSTN using prefix 9.
eSpace ECS V200R002C00SPC202
eSpace U1960 V100R001C20SPC500
Calling rule configuration has as a maximum number field the value of 8.
So, need to configure in user the max intra-office number for can send to PBX complete number dialed.
After tried to call again, now agent can make calls to PSTN.