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FAQ---Part of Users couldn’t be online in USG using AD SSO

Publication Date:  2015-10-09 Views:  2030 Downloads:  0

Issue Description

When using AD SSO, customer said some users could log on the pc client successfully, but these users couldn’t be online in USG6370


Customer configures the online user aging time is 8 hours: ’user-manage online-user aging-time 480’, which means the user will be online in USG within 8 hours .

While if users choose the pc client to sleep rather not log off, then next day ( more than 8 hours) they open the pc client to log on directly, that means log on in sleep status, under this circumstance it doesn’t support to send information to AD SSO, so these users can’t be online in USG.

According to user habits, change the online user aging time to be 24 hours which means’user-manage online-user aging-time 1440',though users log on in sleep status when starts to work the next day, the uses still be online in USG.