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Knowledge Base

The CU can’t show the device tree or live video.

Publication Date:  2015-10-31  |   Views:  1242  |   Downloads:  0  |   Author:  m00225238  |   Document ID:  EKB1000089055


Issue Description

The cameras are added successful, but in live page, there is device tree.

Handling Process

1.      Check the device management, the camera is added successful.

2.      In the live page, there is no device tree.

3.  Make sure use admin user to login the CU.

4.      Check the version of CU, it is the CU of VCN3000.

Root Cause

VCN500 do not have the verify mechanism of CU version. The CU’s version is not matched with the server caused this issue.


Install the correct CU.