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Knowledge Base

How to Resolve problems of showing RP100-47Smonitor’s display too large

Publication Date:  2016-01-18  |   Views:  398  |   Downloads:  0  |   Author:  SU1001798107  |   Document ID:  EKB1000094795


Issue Description


In Video conferencing project one of the site shows monitor is showing too large. Almost one-forth display is visible in the screen.


Equipment Details:

VC End point: RP 100 47 S

TE30 Version: TE30 V100R001C02B052SP02

Monitor Type: LG 47LS33A-5BC

Alarm Information

Faulty Display picture

Display in monitor is too large


Handling Process

Though it seems to be TE30 problem so first I upgrade the software to TE60_V100R001C10SPC500 and check all other configuration in TE30 but I did not get any change

Root Cause

  Root cause of the problem in Monitor configuration and  I change the monitor configuration and off the tile mode.


Work procedure:

1. Press the setting button of LG monitor remote controller


2. Go to Option










3. Go to Tile Mode











4. Set Tile mode “Off”




 After configuring this we successfully resolve the problem and complete the VC PAT immediately.  


Additional information

This problem can also be solved by reset the configuration. See the below picture:



All LG Monitor like 47LS33A-5DC does not have the same option. So, this solution will not always applicable to all monitor.

Lessons Learned:

ü  We had a limited time to complete 800 VC PAT in this phase. By this solution we can achieve our target within timeline

ü   The site was in so remote area that is was difficult to change  the faulty equipment. So, this solution help us to avoid cost of changing equipment.

ü  We randomly faced this problem. And we apply this solution in several sites.