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eSpace UC email notification not sent when scheduling conference

Publication Date:  2016-04-14 Views:  227 Downloads:  0
Issue Description

When user schedules meeting conference on BMU self-service portal and choose send mail notification participants didn’t receive the email notification.

eSpace UC V200R003C10SPC100

Alarm Information


Handling Process

1.check the BMU configuration as below:

can not find obvious mistake

Description: cid:image009.jpg@01D19000.DE245DA0

2. ping to and telnet no problem.

3.check the BMU log, find that:

     javax.mail.AuthenticationFailedException: No authentication mechanisms supported by both server and client.

4. customer test the user ucs to log in email server, whether can send email. failed.

5.customer can not find reason, another way disable authentication




























Root Cause
No authentication mechanisms supported by both server and client

disable authentication  

Description: cid:image009.jpg@01D19000.DE245DA0