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FusionAccess-V1R5C10-Login VM through VNC failed.

Publication Date:  2016-06-21 Views:  270 Downloads:  0

Issue Description

after FSE configured the self-help console gateway IP.FSE tried to login the VNC but failed.

Alarm Information

on FA portal, there is no alarm for this issue.

Handling Process

after checking the configuration on FA portal.that we found the self-help gateway configuration IP is VRM servie IP gateway. that was not correct.since we need configure the IP with vAG VM service IP.after correct the IP, issue fixed.

Root Cause

the self-help gateway configuration is not correct.


corrected the IP.issue fixed.