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Knowledge Base

Failure to connect the TC with Cisco device through the serial port

Publication Date:  2016-06-29  |   Views:  275  |   Downloads:  0  |   Author:  SU1001703123  |   Document ID:  EKB1000125672


Issue Description

version : FusionAccess V100R005C10SPC200
Overview: VDI project using FusionCube to support 500 users
Issue Description :When customer try to use the Huawei TC to configure the Cisco switch by using the convertor (USB to Serial)cable.
the VM couldn't read the Serial cable.

Handling Process

1 install the driver for The convertor (USB to Serial)

2 upgrade the Access Agent for one VM to match the FusionAccess V100R005C20SPC100 version as attached picture

3 after upgraded, restart the VM and try to connect with putty

Root Cause

We need to upgrade the version of FusionAccess to  FusionAccess V100R005C30SPC100 or we can use the temporary solution by upgrading the Access Agent for the VM which we need use it to connect the Device


upgrade the Fusionaccess version  to  FusionAccess V100R005C30SPC100


always install the latest version in customer site