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Knowledge Base

IPC6325WD-VF Integrate with Genetec System

Publication Date:  2016-06-30  |   Views:  731  |   Downloads:  0  |   Author:  s00319392  |   Document ID:  EKB1000125793

Contents

Issue Description

IPC6325-WD-VF (V200R002C20) Fail to interconnect with the Genetec System (Version 5.3 SR4  - 5.3.1644.7 )

User Enabled the ONVIF protocol or the GENETEC protocol but still fail to connect to the Genetect System.

Alarm Information

NIL

Handling Process

Firstly , Log into the IPC6325-WD-VF and enable the Genetec protocol


Secondly , Check the GENETEC system and make sure all the setting like :

1.) Protocol is choosen as Genetec Protocol.

2.) The IP address is Correct.

3.) The HTTP port is correct : 8081

4.) Log in User Name and Password is enter correctly.


Root Cause

The HTTP port is not configured correctly. THe correct Port should be : 8081


Solution

Change the Port to 8081 and the problem solved.

IPC6325-WD-VF and IPC6324-MIR successful connect to the Genetec System.


Suggestions

NIL